Terms and Conditions
AGREEMENT BETWEEN USER AND WWW.GEARCOOP.COM
Welcome to the Gear Coop. The www.gearcoop.com website (the "Site") is comprised of various web pages operated by the Gear Coop ("Gear Coop"). The Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.gearcoop.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
www.gearcoop.com is an E-commerce Site specializing in the sale of climbing and outdoor clothing & equipment.
We offer three methods of fulfillment:
- Standard Shipping: delivery within 5 to 8 business days
- Expedited Shipping: delivery within 2 to 3 business days
- Priority Shipping: delivery within 1 to 2 business days
Cutoff times for Expedited and Priority shipping vary by product, location and time for processes. Certain oversized items can not be guaranteed for 1 day turn around. We rely on Amazon's fulfillment resources to get you products on time.
Can you ship to addresses outside the United States?
We are only able to ship to U.S. addresses including APO/FPO and U.S. Territories. Shipping offers are limited to the contiguous U.S. (i.e. lower 48 states) only. P.O. boxes, APO, FPO, DPO addresses are not eligible. Weekends and holidays are excluded from shipping times. Exceptions and restrictions apply.
Here is our Guarantee
WE ARE CONFIDENT IN EVERY SINGLE PRODUCT WE SELL.
However, we understand that sometimes you need to take a product on the trail, up the wall, or down the slopes to determine if it's the perfect fit for you. If for any reason you are unsatisfied with your purchase, you have a full year to return it for an exchange or a refund.
If an item purchased from www.gearcoop.com ever fails due to a manufacturing defect, we will take it back and give you a replacement or refund at any time, no matter when you got it.
Yes, for life. That is our Lifetime Guarantee.*
*Items must be laundered and cleaned in order to qualify for a return.
*Lifetime Guarantee does not apply to items deemed to be worn out from regular use or damaged due to abuse, neglect, or accidents.
*Private sale items are final sales sold as is.
Visiting www.gearcoop.com or sending emails to Gear Coop constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Gear Coop is not responsible for third party access to your account that results from theft or misappropriation of your account. Gear Co-op and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Gear Coop does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.gearcoop.com only with permission of a parent or guardian.
If you are not 100% satisfied with your purchase, return your product for a refund. Please contact us at email@example.com. Additional refund policy details can be found at Returns.
LINKS TO THIRD PARTY SITES/THIRD PARTY SERVICES
The Site may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Gear Coop and Gear Coop is not responsible for the content of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Gear Coop is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Gear Coop of the site or any association with its operators.
Certain services made available via www.gearcoop.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.gearcoop.com domain, you hereby acknowledge and consent that Gear Coop may share such information and data with any third party with whom Gear Coop has a contractual relationship to provide the requested product, service or functionality on behalf of www.gearcoop.com users and customers.
NO UNLAWFUL OR PROHIBITED USE/INTELLECTUAL PROPERTY
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All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Gear Coop or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Gear Coop content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Gear Co-op and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Gear Co-op or our licensors except as expressly authorized by these Terms.
USE OF COMMUNICATION SERVICES
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
Gear Coop has no obligation to monitor the Communication Services. However, Gear Coop reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Gear Coop reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Gear Coop reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Gear Coop's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Gear Coop does not control or endorse the content, messages or information found in any Communication Service and, therefore, Gear Coop specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Gear Co-op spokespersons, and their views do not necessarily reflect those of Gear Co-op.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
MATERIALS PROVIDED TO WWW.GEARCOOP.COM OR POSTED ON ANY GEAR COOP WEB PAGE
Gear Coop does not claim ownership of the materials you provide to www.gearcoop.com (including feedback and suggestions) or post, upload, input or submit to any Gear Coop Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Gear Coop, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Gear Coop is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Gear Coop's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
The Service is controlled, operated and administered by Gear Coop from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Gear Coop Content accessed through www.gearcoop.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Gear Coop, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Gear Coop reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Gear Coop in asserting any available defenses.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THE GEAR COOP AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
THE GEAR COOP AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. THE GEAR COOP AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Gear Coop reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Gear Coop as a result of this agreement or use of the Site. Gear Coop's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Gear Co-op's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Gear Coop with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Gear Coop with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Gear Coop with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
CHANGES TO TERMS
Gear Coop reserves the right, in its sole discretion, to change the Terms under www.gearcoop.com is offered. The most current version of the Terms will supersede all previous versions. Gear Coop encourages you to periodically review the Terms to stay informed of our updates.
Gear Coop welcomes your questions or comments regarding the Terms:
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1420 Village Way
Santa Ana, California 92705
Email Address: firstname.lastname@example.org
Telephone number: 714-928-7389
Effective as of August 21, 2012
One year to make sure the product works for you!
We know it takes time to make sure a product works for you. We want to honor this necessity by giving you a one year guarantee. If you are not satisfied with your purchase you have up to a year to return it for a full refund (minus a $5 flat rate for shipping). It is important that this policy does not get taken advantage of. Gear will be scrutinized for inappropriate use, and general wear and tearwhich will void the return policy. Please don't be the person that ruins this guarantee for the rest of our community by taking advantage of it.
How to use the guarantee.
To make shipping a return easy and painless, we offer a $5 flat-rate* UPS shipping label for eligible U.S. customers returning products. Send an email to email@example.com your order number, the item you're returning, and the reason you want it gone. Once Customer Service receives your request, a representative will respond with a prepaid shipping label.Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $5 flat rate for the label will be deducted from the refund for the return of your new or used items. Once we receive and inspect your returned item to make sure it hasn't been abused, we'll process your refund and credit your original payment method.
Please include a copy of the packing slip, electronic receipt, or order number with the reason for the return.
- We are not responsible for lost or damaged shipments.
- Returns that are not processed through our customer service department are not valid for refund.
- Please allow 2 to 3 weeks to process your return.
*Products that require freight (skis, snowboards, etc.) may not be eligible for the $5 flat rate.
Lost your order number?
Contact firstname.lastname@example.org and we'll help you track it down and get started with the return process.
You know what you're returning, and you already know what you want to get instead?
For near-instant satisfaction, don't wait for your return to process. Just immediately order the item you actually want. That way, your size/color won't go out of stock and you'll have it in just a few days—then follow the applicable return instructions above. You'll be charged for the new order, and we'll process your refund as soon as we receive your return shipment.
D'oh! Did we screw up and send you the wrong size/color/style/anything? We'll make sure you don't pay for it, in any way.
Call us at 714-928-7389, Monday - Saturday, 8am-5pm PT. We'll walk you through the return process and send you a prepaid shipping label so you don't have to worry about any costs on your end.
Third-Party Sites Return Policy Exclusion
OurOne-Year Guarantee and return polices only apply to items purchased at www.gearcoop.com or in our store.
Sorry, items purchased through Amazon or other third-party sites are not eligible; see their specific policies for details.
Price Match Guarantee
It is our goal to get you the best price possible. We work tirelessly to build relationships withoutdoor and recreational brands in order to get you the products you want, at the best price.
All you need to qualify for a price match:
- Verification that the product is identical to ours, which includes same size, color, options, and model year
- Same condition as our product
- The product must be in-stock on competitor's website
- The competitor is based in the United States
- Competitor must be a viable business, licensed to offer products and upholdmanufacturerwarrantiesas an approved manufacturer retailer
- The price must be listed on competitor's website, and not on affiliate platform
- The listed price must be final, and not adjusted, meaning if the company offers a cash back option, additional discount, etc. we can not match.
- We do not price match with outlet stores.
How do I get a price matched?
In order to use our price match guarantee please email email@example.com with the name of the product you are trying to purchase and the competitors offer URL(website address). We will respond with an appropriate discount adjustment if we can verify all of the requirements.
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